Customer Testimonials
Very fast and professional work. Would always recommend. Staff is always on point and excellent.
So many helpful people during my service today...Jazz, Gary, Leroy, and a few others. Thank you!
Was very helpful and got the job done right. Recommended and definitely will go back for all the service needed
Thanks for squeezing me in for an oil change without an appointment on a Saturday; in and out in about an hour
This dealership is very friendly and efficient. The customer service area is one of the best that I have seen.
Worst car buying experience in my life. Can’t get anyone to help with a problem.
Excellent experience. Zero pressure. All questions were answered and customer service was superb.
From the first phone call to driving away in my new ID.4, I’ve never had a better dealership experience. Every member of the team was so hospitable and knowledgeable, honestly really great to work with. I highly recommend Thad & Victor!
Let me tell you. Mr. Adonis is the most generous helpful and supportive person. He will go beyond and above to help you. Recommend this place for anyone
Classic Volkswagen of Gastonia did a great job. I would buy my next car from them and my sales rep Adonis was outstanding. Jeff Hester
This was our first experience purchasing a new car and we cannot recommend the salesman Chris Dean and the Classic Volkswagen team enough! Chris was very knowledgeable and was never pushy - he made us feel at ease throughout the whole buying process. Once we decided to move forward with purchasing the car, the manager Chris Blair helped us with finalizing the deal. He was very personable and gave us a thorough understanding about the car and paperwork. Overall, it was a great experience and we highly recommend this Volkswagen team!
I was very impressed with classic Volkswagen, a very appropriate and professional experience,and everyone was smiling and very helpful, I plan to return for more service!
Outstanding experience purchasing my Tiguan from this dealership! Azaz helped me find a dream car within my budget with patience and great information. Also the sales manager was wonderful and took the time to make sure that I really understood the intricacies of my new car. 100% First Class experience. Thank you guys so much!!
Very accommodating, helpful, knowledgeable, and they truly know what customer service means.
Jazzmanian devil - quick and efficient - ask for Jasmine for all your servicing needs!
Everyone was pleasant and very helpful not pushy I would highly recommend them
I went in to have my brakes inspected. The service team took care of me as soon as they could. Thankfully, the brakes were still in good condition and didn’t need to be replaced.
Every one was friendly and easy to work with
We had a great experience with Classic VW Gastonia. We got the best deal in the whole greater Charlotte area. Staff is friendly, not pushy, and they will do their best to meet your needs. Our sales person, Melisa, was knowledgeable and helpful.
AMAZING experience with the team at Classic Volkswagen Gastonia. Matt greeted me with a huge smile, warm welcome and guided my shopping experience. Anthony tagged in and gave me so much security to make sure my financial planning needs made sense. Then CHRIS, what can I say. Mic drop. He sealed the deal with knowledge on the vehicle, things to consider/know, wisdom, and what was important to me relatability. They all made me feel like family and I encourage or better yet HIGHLY recommend you ask for these guys when you are looking for your next vehicle. High Five ... Read More Google - May 26, 2024
Got us an excellent deal on a 2024 ID.4 after we came in to buy a 2023 that got a stop sale order issued the same day. They don’t push anything on you and they listen to what you want. They make sure you understand what you’re buying.
Great sevice ,even with power being down. My car was complete on time went promise. Sevice Advisor Jazz is very professional and a Pleasure to do business with. I will be back to Classic VW for my next schedule sevice.
These guys were great. Adonis and the team helped me get a new car for my wife without all the usual hassles of a car purchase. Highly recommend this location.
Mostly helpful folks. Car was not returned from an oil change until 40 minutes after tech sent video that the service was complete. Much better than other VW dealers in the area however.
Melissa was absolutely the best in helping me purchase my car. She was personable and her customer service was exceptional. Thank you so much Melissa!
Thad and his team did an an amazing job, easiest car buying process ever!
Great service, great staff, very happy with my experience.
Drives great. Great features like auto correct to phone apps.
Enjoy the people and the location of this dealership.
Service department was excellent. Had the part ordered and on hand to handle my warranty issue. I waited on my vehicle and was happy with the quick turn around since I had a 2 year old with me. Snacks and beverages are a nice touch. I live an hour away but will be returning in the future.
Bought a new VW Taos and the customer service was great. Melisa was my salesperson but the whole crew did a great job. Highly recommend their sales team.
👍👍👍👍👍👍👍👍👍👍 best dealership in the whole world -- would recommend to everyone on the planet.
A reliable and professional crew! Helped a lot in the selection of a VW Atlas.
Very fluid check in/out. Minimal wait time.
Great experience with Viktor at this dealership. Thanks!
This is one of the best dealers I’ve been to. Adonis was great salesman. Very helpful and more than willing to put in the work required to get me a great deal on my new VW. Highly recommend them if you’re in the market for any car purchase. Very honest and transparent.
Jazz was spot on. She was caring, knowledgeable and informative. I will be back because of her service.
I truly had the BEST experience at Classic Volkswagen Gastonia! Adonis, Muhammed, and Anthony did a phenomenal job and took great care of us. From start to finish, the process was extremely smooth and everything happened in a timely manner. They really take the time to understand what you need and figure out the best way to help you. I would recommend this dealership to anyone! 10 out of 5 stars for sure! 🌟
Helpful service department. Jaz is great. Very responsive and friendly.
Love jasmine. Very friendly and personable.
Chad helped my wife feel comfortable and trusting. Chad proved his trust with me by nit being pushy and just being honest. He's a good guy. Thanks for the new car and the easy experience Chad.
My car was at the dealership longer than expected (factory recall) but they communicated effectively and got the recall done. Definitely one of the best experiences I have had at a VW dealership.
Worked with Victor from the Sales Team. Great communication while in person, call, and text. Victor helped make the process comfortable. - thank you!
Everyone from the sales person to the sales manager, to the finance manager were all wonderful to work with. My interactions with my sales person and manager were all conducted with respect, patience and a friendly demeanor - making what can be a very draining and uncomfortable experience, one that was quite pleasant. The sales model here seemed different from other dealers, and it is for the better!
Worked with Melisa, she was absolutely amazing!!! Such a sweet girl, and went above and beyond.
Melisa and team were great to work with. Everyone was so nice and helpful. Overall great experience and would recommend.
The service department is number 1 with customer service and explaining in detail in what is going on with your automobile. Bobby and Jasmine go out of their way to make your experience at Volkswagen top notch. Keith has many years on Volkswagen and is extremely trustworthy! Would recommend anyone to use Volkswagen service for their automobile.
No hassle.. they work very quickly and got us in and out with the best deal in the city! Highly recommend!
After going back and forth with a different VW dealer, I got connected with Anthony here at Gastonia VW. I told him exactly what we wanted and he made the deal happen, it was painless and I’ve dealt with numerous dealerships over the years. I highly recommend Gastonia VW to anyone who’s looking to get the car they want with minimal hassle. THANK YOU!
Amazing service! They went above and beyond to make sure I walked out with my new car!
My whole experience at Classic Volkswagen was fantastic. From the phone call, arriving at the dealership, and check out Jazz was great. I also witnessed her interactions with other guests, she was polite and provided options without pressuring them to buy things they may not needed. I would definitely recommend this dealership over other VW options in the area. Very much worth the drive out for amazing service!
I brought in my vehicle for routine maintenance. Shawn the service manager had some suggestions due to my mileage which were very reasonable. I agreed to the additional items and had my vehicle back in no time. Jasmine completed checking me out. Classic Volkswagen is by far the better service department to deal with in the greater Charlotte area. No salesmen tracking me down while I wait and no unnecessary recommendations. If you have gone to other VW dealers for service you know exactly what I mean.
Adonis from sales and Anthony from finance were amazing. Very easy to work with… one of the best, quickest and easiest car buying process…. If you need a VW, go see Adonis!!!
Everyone at Classic Vw does a great job!
Great and fast service. Will definitely come back!
Thank you to Matt, Thad, and Anthony they went above and beyond to make the experience easy and painless.
Chad was our sellsman he was great if u go to volkswagon of gastonia ask for chad he will get you the best deal possible he was awesome to us
Great place to buy a car, Adonis salesperson and Thad Frobe the general manager were excellent people to work with. Like i said great place to buy a car, Adonis and Thad were excellent helping me out and answering all my questions, both gentlemen went above and beyond showing me my the car, they are both very professional and respectful people, great dealership and awesome people! I highly recomend this place for anyone who is in the market for buying a new or used car.
Chad best car sales person outstanding service !!! Very knowledgeable he was very helpful throughout the whole process
Victor Amazing car Sales person !!! Help you from start to finish
Victor is an extremely professional salesperson. Drove past several Volkswagen dealerships but drove past them just because of Victor.
From salesman to finance to the head of the service area, everyone treated me like a friend. It was a fantastic car buying experience.
As always my expectations were exceeded. I was seen immediately given all of the information I needed before any work was done and was even provided a loaner which was a tremendous help. Shout out to Bobby and Chris for their attention to detail and as always making me feel valued
It was easy as usual to schedule my service. The waiting area was clean and the snacks were great. I really liked receiving a video of the tech explaining what was done and the multi point inspection. 2 additional services were recommended to watch out for but not once did I feel pressured to complete them that day, but they were thoroughly explained to me.
Took my vehicle for a few recalls and the experience was great!!! Jasmine has excellent customer service. Would definitely visit them again!
mr Brandon brown was great ro work with, patient and thoughtful. thad wow the two were rock solid with there approach. most importantly my wife was happy thank the three of you chris also. yes will say you want a car see these gentleman.
Jasmine was great and very helpful in making my experience easy and reassuring. Best customer service I've had in a very long time. Service was quick and went very smoothly. I was kept up to date on all services and would recommend for service to others without hesitation. Oh did I mention that customer service was excellent!
Jasmine always goes over and above on both of our VW's. She always explains what Service that needs to be done before and after work is done. I would recommend Classic VW Jasmine and the Crew to everyone. 5 Stars
I had a scary situation with my car that I needed fixing immediately. The team at VW were professional, very friendly and kind. They went above and beyond to assist me, answer my questions and get me back on the road. I won't hesitate to return.
Once again Classic VW has exceeded my high expectations. I had an issue with my Tiguan and called and was told I could come in right away. Once diagnostic was performed and plan created for repair I was given a loaner which helped immensely. I was given a detailed plan for repairs and cost. When I came back for my car much to my surprise my bill was dramatically lower than expected as I was told VW covered the cost of major part, they discovered it was covered under extended warranty. I have to give a huge shout out to ... Read More Google - Mar 27, 2024
My car lights came on and had me in a panic! I went right in that morning and I had a woman with braces help me! She was phenomenal! Seemed concerned as I was and was accurate as far as wait time! I’ll be going back for sure!
They were courteous, polite and persistent
Service was great, problems were solved!
They were amazing Chris Singh was incredible he made me feel well taken care of and did everything he could to help me with my vehicle. Will definitely go back because of him. Thanx
Always receive great service.